{"id":16527,"date":"2019-11-11T06:54:00","date_gmt":"2019-11-11T06:54:00","guid":{"rendered":"https:\/\/healthmenowth.com\/?p=16527"},"modified":"2021-11-24T14:31:41","modified_gmt":"2021-11-24T14:31:41","slug":"cx-asia-excellence-awards-2021-shortlisted-finalist-hospital","status":"publish","type":"post","link":"https:\/\/healthmenowth.com\/ja\/hospital\/cx-asia-excellence-awards-2021-shortlisted-finalist-hospital\/","title":{"rendered":"\u0e42\u0e23\u0e07\u0e1e\u0e22\u0e32\u0e1a\u0e32\u0e25\u0e1a\u0e33\u0e23\u0e38\u0e07\u0e23\u0e32\u0e29\u0e0e\u0e23\u0e4c: \u0e15\u0e31\u0e27\u0e41\u0e17\u0e19\u0e42\u0e23\u0e07\u0e1e\u0e22\u0e32\u0e1a\u0e32\u0e25\u0e44\u0e17\u0e22\u0e40\u0e02\u0e49\u0e32\u0e23\u0e2d\u0e1a\u0e2a\u0e38\u0e14\u0e17\u0e49\u0e32\u0e22\u0e07\u0e32\u0e19 CX Asia Excellence Awards 2021 \u0e40\u0e1b\u0e47\u0e19\u0e1b\u0e35\u0e41\u0e23\u0e01"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e30\u0e01\u0e32\u0e28\u0e1c\u0e25\u0e1c\u0e39\u0e49\u0e40\u0e02\u0e49\u0e32\u0e23\u0e2d\u0e1a\u0e2a\u0e38\u0e14\u0e17\u0e49\u0e32\u0e22\u0e02\u0e2d\u0e07 <span style=\"text-decoration: underline;\">CX Asia Excellence Awards<\/span> \u0e1b\u0e35 2021 \u0e1e\u0e1a\u0e1b\u0e23\u0e32\u0e01\u0e0e\u0e27\u0e48\u0e32\u0e17\u0e32\u0e07\u0e42\u0e23\u0e07\u0e1e\u0e22\u0e32\u0e1a\u0e32\u0e25\u0e1a\u0e33\u0e23\u0e38\u0e07\u0e23\u0e32\u0e29\u0e0e\u0e23\u0e4c \u0e15\u0e31\u0e27\u0e41\u0e17\u0e19\u0e08\u0e32\u0e01\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28\u0e44\u0e17\u0e22\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e1c\u0e48\u0e32\u0e19\u0e40\u0e02\u0e49\u0e32\u0e23\u0e2d\u0e1a\u0e43\u0e19\u0e2a\u0e32\u0e02\u0e32 Best DIGITAL EXPERIENCE \u0e41\u0e25\u0e30 Best SOCIAL MEDIA EXPERIENCE \u0e40\u0e1b\u0e47\u0e19\u0e04\u0e23\u0e31\u0e49\u0e07\u0e41\u0e23\u0e01\u0e02\u0e2d\u0e07\u0e42\u0e23\u0e07\u0e1e\u0e22\u0e32\u0e1a\u0e32\u0e25\u0e44\u0e17\u0e22\u0e17\u0e35\u0e48\u0e40\u0e02\u0e49\u0e32\u0e23\u0e2d\u0e1a\u0e2a\u0e38\u0e14\u0e17\u0e49\u0e32\u0e22<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01\u0e17\u0e35\u0e48\u0e01\u0e48\u0e2d\u0e19\u0e2b\u0e19\u0e49\u0e32\u0e19\u0e35\u0e49\u0e17\u0e32\u0e07\u0e14\u0e23\u0e07\u0e1e\u0e22\u0e32\u0e1a\u0e32\u0e25\u0e1a\u0e33\u0e23\u0e38\u0e07\u0e23\u0e32\u0e29\u0e0e\u0e23\u0e4c\u0e44\u0e14\u0e49\u0e01\u0e27\u0e32\u0e14\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e08\u0e32\u0e01\u0e17\u0e31\u0e49\u0e07\u0e43\u0e19\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28\u0e41\u0e25\u0e30\u0e17\u0e31\u0e48\u0e27\u0e42\u0e25\u0e01\u0e21\u0e32\u0e41\u0e25\u0e49\u0e27 \u0e08\u0e19\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2d\u0e31\u0e19\u0e14\u0e31\u0e1a\u0e43\u0e2b\u0e49\u0e40\u0e1b\u0e47\u0e19 <a href=\"https:\/\/healthmenowth.com\/hospital\/5-top-best-private-hospital-thailand-2020\/\" data-type=\"post\" data-id=\"1592\">\u0e42\u0e23\u0e07\u0e1e\u0e22\u0e32\u0e1a\u0e32\u0e25\u0e40\u0e2d\u0e01\u0e0a\u0e19\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u0e43\u0e19\u0e44\u0e17\u0e22<\/a> \u0e2d\u0e32\u0e17\u0e34\u0e40\u0e0a\u0e48\u0e19\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e17\u0e32\u0e07\u0e14\u0e49\u0e32\u0e19\u0e14\u0e34\u0e08\u0e34\u0e15\u0e2d\u0e25 \u0e40\u0e0a\u0e48\u0e19 <a href=\"https:\/\/healthmenowth.com\/hospital\/thailand-zocial-awards-tza-hospital-2021\/\" data-type=\"post\" data-id=\"4676\">Thailand Zocial Awards<\/a> 3 \u0e1b\u0e35\u0e0b\u0e49\u0e2d\u0e19 \u0e2b\u0e23\u0e37\u0e2d\u0e25\u0e48\u0e32\u0e2a\u0e38\u0e14\u0e2d\u0e22\u0e48\u0e32\u0e07 <a href=\"https:\/\/healthmenowth.com\/hospital\/youtube-works-awards-thailand-2021-small-budget-big-result-bumrungrad-hospital\/\" data-type=\"post\" data-id=\"16433\">YouTube Works Awards<\/a> \u0e23\u0e27\u0e21\u0e44\u0e1b\u0e16\u0e36\u0e07 <a href=\"https:\/\/healthmenowth.com\/hospital\/hospital-news\/thailand-mike-awards-2021-knowledge-innovation-bumrungrad\/\" data-type=\"post\" data-id=\"15936\">Thailand Mike Awards<\/a> 2021<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0e19\u0e2d\u0e01\u0e08\u0e32\u0e01\u0e19\u0e35\u0e49\u0e1b\u0e35\u0e19\u0e35\u0e49\u0e22\u0e31\u0e07\u0e21\u0e35\u0e17\u0e32\u0e07 SCB, The 1, Generali, Anantara Vacation Club \u0e41\u0e25\u0e30 Ayuthaya Capital \u0e15\u0e31\u0e27\u0e41\u0e17\u0e19\u0e08\u0e32\u0e01\u0e44\u0e17\u0e22\u0e17\u0e35\u0e48\u0e40\u0e02\u0e49\u0e32\u0e23\u0e2d\u0e1a\u0e21\u0e32\u0e14\u0e49\u0e27\u0e22\u0e40\u0e0a\u0e48\u0e19\u0e01\u0e31\u0e19<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cx-asia-awards-\u0e04-\u0e2d\u0e07\u0e32\u0e19\u0e2d\u0e30\u0e44\u0e23\"><strong><u>CX Asia Awards<\/u><\/strong> \u0e04\u0e37\u0e2d\u0e07\u0e32\u0e19\u0e2d\u0e30\u0e44\u0e23<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>CX Asia Awards<\/u><\/strong> \u0e40\u0e01\u0e34\u0e14\u0e08\u0e32\u0e01\u0e27\u0e34\u0e2a\u0e31\u0e22\u0e17\u0e31\u0e28\u0e19\u0e4c\u0e17\u0e35\u0e48\u0e40\u0e23\u0e35\u0e22\u0e1a\u0e07\u0e48\u0e32\u0e22;&nbsp;\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e08\u0e30\u0e40\u0e0a\u0e34\u0e14\u0e0a\u0e39\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e2a\u0e39\u0e07\u0e2a\u0e38\u0e14\u0e43\u0e19\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 (CX) \u0e43\u0e19\u0e0a\u0e38\u0e21\u0e0a\u0e19\u0e40\u0e2d\u0e40\u0e0a\u0e35\u0e22&nbsp;\u0e01\u0e32\u0e23\u0e01\u0e25\u0e31\u0e1a\u0e21\u0e32\u0e40\u0e1b\u0e47\u0e19\u0e1b\u0e35\u0e17\u0e35\u0e48 7 \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e01\u0e25\u0e32\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e40\u0e02\u0e49\u0e32\u0e23\u0e48\u0e27\u0e21\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e21\u0e37\u0e2d\u0e2d\u0e32\u0e0a\u0e35\u0e1e\u0e14\u0e49\u0e32\u0e19 CX \u0e43\u0e19\u0e40\u0e2d\u0e40\u0e0a\u0e35\u0e22\u0e41\u0e25\u0e30\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e17\u0e35\u0e48\u0e17\u0e33\u0e43\u0e2b\u0e49\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e31\u0e27\u0e43\u0e08\u0e02\u0e2d\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e02\u0e2d\u0e07\u0e1e\u0e27\u0e01\u0e40\u0e02\u0e32 \u0e40\u0e23\u0e34\u0e48\u0e21\u0e21\u0e2d\u0e1a\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e04\u0e23\u0e31\u0e49\u0e07\u0e41\u0e23\u0e01\u0e43\u0e19\u0e1b\u0e35 2015<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e42\u0e14\u0e22\u0e04\u0e13\u0e30\u0e01\u0e23\u0e23\u0e21\u0e01\u0e32\u0e23\u0e2d\u0e34\u0e2a\u0e23\u0e30\u0e41\u0e25\u0e30\u0e1c\u0e39\u0e49\u0e19\u0e33 CX \u0e17\u0e35\u0e48\u0e21\u0e35\u0e0a\u0e37\u0e48\u0e2d\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e17\u0e31\u0e48\u0e27\u0e40\u0e2d\u0e40\u0e0a\u0e35\u0e22\u0e17\u0e35\u0e48\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e21\u0e32\u0e01\u0e21\u0e32\u0e22\u0e43\u0e19 CX&nbsp;\u0e1c\u0e39\u0e49\u0e0a\u0e19\u0e30\u0e08\u0e30\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e22\u0e2d\u0e21\u0e23\u0e31\u0e1a\u0e43\u0e19\u0e14\u0e49\u0e32\u0e19\u0e04\u0e27\u0e32\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e1c\u0e39\u0e49\u0e19\u0e33 \u0e27\u0e34\u0e2a\u0e31\u0e22\u0e17\u0e31\u0e28\u0e19\u0e4c \u0e19\u0e27\u0e31\u0e15\u0e01\u0e23\u0e23\u0e21 \u0e41\u0e25\u0e30\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e40\u0e0a\u0e34\u0e07\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e20\u0e32\u0e22\u0e43\u0e19\u0e2d\u0e38\u0e15\u0e2a\u0e32\u0e2b\u0e01\u0e23\u0e23\u0e21<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u0e2d\u0e07\u0e04-\u0e01\u0e23\u0e17-\u0e40\u0e02-\u0e32\u0e23\u0e2d\u0e1a\u0e04-\u0e14\u0e40\u0e25-\u0e2d\u0e01\u0e2a\u0e33\u0e2b\u0e23-\u0e1a\u0e07\u0e32\u0e19-cx-asia-excellence-awards-2021\">\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e17\u0e35\u0e48\u0e40\u0e02\u0e49\u0e32\u0e23\u0e2d\u0e1a\u0e04\u0e31\u0e14\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e07\u0e32\u0e19 <span style=\"text-decoration: underline;\">CX Asia Excellence Awards 2021<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0e01\u0e32\u0e23\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e17\u0e48\u0e27\u0e21\u0e17\u0e49\u0e19\u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e2a\u0e48\u0e07\u0e21\u0e32\u0e01\u0e01\u0e27\u0e48\u0e32 200 \u0e23\u0e32\u0e22\u0e01\u0e32\u0e23\u0e43\u0e19 12 \u0e2b\u0e21\u0e27\u0e14\u0e2b\u0e21\u0e39\u0e48\u0e41\u0e21\u0e49\u0e43\u0e19\u0e0a\u0e48\u0e27\u0e07\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e40\u0e04\u0e22\u0e21\u0e35\u0e21\u0e32\u0e01\u0e48\u0e2d\u0e19! \u0e40\u0e1b\u0e47\u0e19\u0e2a\u0e31\u0e0d\u0e0d\u0e32\u0e13\u0e17\u0e35\u0e48\u0e08\u0e30\u0e44\u0e14\u0e49\u0e40\u0e2b\u0e47\u0e19\u0e27\u0e48\u0e32\u0e40\u0e23\u0e32\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e19\u0e27\u0e31\u0e15\u0e01\u0e23\u0e23\u0e21\u0e41\u0e25\u0e30\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e41\u0e1b\u0e25\u0e07\u0e1c\u0e48\u0e32\u0e19\u0e04\u0e27\u0e32\u0e21\u0e17\u0e38\u0e01\u0e02\u0e4c\u0e22\u0e32\u0e01\u0e41\u0e25\u0e30\u0e41\u0e02\u0e47\u0e07\u0e41\u0e01\u0e23\u0e48\u0e07\u0e02\u0e36\u0e49\u0e19\u0e01\u0e27\u0e48\u0e32\u0e40\u0e14\u0e34\u0e21\u0e44\u0e14\u0e49\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e30\u0e01\u0e32\u0e28\u0e43\u0e19\u0e1b\u0e35\u0e19\u0e35\u0e49\u0e08\u0e30\u0e08\u0e31\u0e14\u0e02\u0e36\u0e49\u0e19\u0e17\u0e32\u0e07\u0e2d\u0e2d\u0e19\u0e44\u0e25\u0e19\u0e4c\u0e17\u0e35\u0e48\u0e07\u0e32\u0e19 <span style=\"text-decoration: underline;\">CX Asia Excellence Awards 2021<\/span> \u0e43\u0e19\u0e27\u0e31\u0e19\u0e2d\u0e31\u0e07\u0e04\u0e32\u0e23\u0e17\u0e35\u0e48 23 \u0e1e\u0e24\u0e28\u0e08\u0e34\u0e01\u0e32\u0e22\u0e19 \u0e1e.\u0e28. 2564 (\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48 1) \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e40\u0e1b\u0e47\u0e19\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e15\u0e31\u0e27\u0e04\u0e38\u0e13 \u0e17\u0e35\u0e21\u0e07\u0e32\u0e19 \u0e41\u0e25\u0e30\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0e16\u0e36\u0e07\u0e40\u0e27\u0e25\u0e32\u0e19\u0e31\u0e49\u0e19\u0e02\u0e2d\u0e07\u0e1b\u0e35\u0e41\u0e25\u0e49\u0e27\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e22\u0e2d\u0e21\u0e23\u0e31\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e41\u0e25\u0e30\u0e40\u0e04\u0e23\u0e37\u0e2d\u0e02\u0e48\u0e32\u0e22\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e01\u0e31\u0e1a\u0e1c\u0e39\u0e49\u0e1b\u0e0f\u0e34\u0e1a\u0e31\u0e15\u0e34\u0e07\u0e32\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e0a\u0e31\u0e49\u0e19\u0e19\u0e33\u0e43\u0e19\u0e40\u0e2d\u0e40\u0e0a\u0e35\u0e22!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0e02\u0e2d\u0e41\u0e2a\u0e14\u0e07\u0e04\u0e27\u0e32\u0e21\u0e22\u0e34\u0e19\u0e14\u0e35\u0e2d\u0e35\u0e01\u0e04\u0e23\u0e31\u0e49\u0e07\u0e01\u0e31\u0e1a\u0e1c\u0e39\u0e49\u0e40\u0e02\u0e49\u0e32\u0e23\u0e2d\u0e1a\u0e2a\u0e38\u0e14\u0e17\u0e49\u0e32\u0e22\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14! \u0e2a\u0e21\u0e04\u0e27\u0e23\u0e41\u0e25\u0e49\u0e27!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cxnetwork.com\/events-customerexperienceasia\/downloads\/cx-asia-awards-2021-finalists-revealed\">https:\/\/www.cxnetwork.com\/events-customerexperienceasia\/downloads\/cx-asia-awards-2021-finalists-revealed<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"best-brand-experience\">Best BRAND EXPERIENCE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Anantara Vacation Club<br>Astro Malaysia Holdings Berhad<br>Cactus Communications Pvt Ltd<br>Converge ICT Solutions Inc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JAX Tyres &amp; Auto<br>Lazada Group<br>PT Tokopedia<br>TMRW by UOB<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"contact-centre\">CONTACT CENTRE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Axis Bank Limited<br>Ayudhaya Capital Service Co.,Ltd<br>DEWA<br>DHL Express (M) Sdn Bhd<br>DHL Worldwide Express (BD) Pvt. Ltd<br>HP Inc<br>Joint Stock Commercial Bank for<br>Investment and Development of VietNam<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NCS Pte Ltd<br>OCBC Bank &#8211; Business Banking<br>Commercial Service Centre<br>Policybazaar.com<br>PT Tokopedia<br>StarHub Ltd<br>Tech Mahindra Limited<br>UOB<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"customer-experience-award\">CUSTOMER EXPERIENCE AWARD<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AIA Singapore<br>Asia Commercial Joint Stock Bank (ACB)<br>bolttech<br>CIMB<br>CIMBThai Bank Public Company Limied<br>Cisco Systems<br>Concentrix<br>DEWA<br>FPT Telecom<br>FWD Insurance<br>Generali Life Assurance (Thailand) Plc.<br>HP India Sales Pvt. Ltd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inland Revenue Authority Of Singapore<br>Lazada Group<br>Manulife<br>Schneider Electric<br>SPTel<br>StarHub Ltd<br>Tata Communications<br>Telkom Indonesia<br>TMRW by UOB<br>Tokopedia<br>Trip.com<br>UEM Sunrise Bhd<br>UOB<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"customer-experience-team\">CUSTOMER EXPERIENCE TEAM<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Axis Bank Limited<br>Ayudhaya Capital Services Co.,Ltd<br>CIMB<br>CIMBThai Bank Public Company Limited<br>DHL Express (Malaysia) Sdn Bhd<br>DHL Worldwide Express (BD) Pvt. Ltd<br>Lazada Group<br>Manulife<br>OCBC Bank &#8211; Business Banking<br>Commercial Service Centre<br>Piramal Pharma Limited<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">RHB Bank Berhad<br>Shell International<br>SPTel<br>StarHub Ltd<br>StashAway &#8211; Asia Wealth Platform Pte Ltd<br>Telkom Indonesia<br>Tokopedia<br>Tower Transit Singapore<br>Trip.com<br>UOB<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"cx-personality\">CX PERSONALITY<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"digital-experience\">DIGITAL EXPERIENCE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AIA Singapore<br>Bumrungrad International Hospital<br>CIMB Berhad<br>Circles.Life<br>Concentrix<br>FE Credit<br>Hang Lung Properties<br>Hong Kong Tourism Board<br>ING Bank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ministry of Manpower Singapore<br>MSIG Insurance (Hong Kong) Limited<br>MTR Corporation<br>Singapore Airlines<br>TMRW by UOB<br>Tokopedia<br>UEM Sunrise Berhad<br>unifi, Telekom Malaysia<br>Zuellig Pharma Ltd.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"employee-engagement\">EMPLOYEE ENGAGEMENT<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CIMB<br>DHL Express (Malaysia) Sdn Bhd<br>Dr. Mehta\u2019s Hospital<br>Etiqa Insurance &amp; Takaful Berhad<br>HP Inc<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HP PPS Australia<br>MSIG Asia<br>PT Tokopedia<br>Shell Shared Services BV Asia<br>UOB<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"omni-channel-experience\">OMNI-CHANNEL EXPERIENCE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">DEWA<br>Junglee Games<br>Lenovo<br>Mitsui Sumitomo Insurance Company, Limited<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">RHB Bank Berhad<br>SmartOSC<br>The 1, Central Group<br>Tokopedia<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"social-media-experience\">SOCIAL MEDIA EXPERIENCE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Axis Bank Limited<br>Bumrungrad International Hospital<br>Converge ICT Solutions Inc.<br>DHL Express (M) Sdn Bhd<br>Lazada Group<br>Malaysia Airlines Berhad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">RHB Banking Group<br>The Siam Commercial Bank<br>Public Company Limited<br>Tokopedia<br>UOB<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"vendor-excellence\">VENDOR EXCELLENCE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Atmalink CT Sdn Bhd<br>Comviva Technologies Ltd.<br>Flytxt<br>Hansa Research Group Private Limited<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mantra Labs Pvt. Ltd.<br>Tech Mahindra Limited<br>TPIsoftware<br>Vymo<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"use-of-cx-technology\">USE OF CX TECHNOLOGY<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AIA Singapore<br>AirAsia (India) Ltd.<br>Astro Malaysia Holdings Berhad<br>Bajaj Allianz Life Insurance Co<br>British American Tobacco (BAT)<br>Etiqa Insurance and Takaful<br>Foxtel<br>Globe Telecom<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hutchison Telecommunication Service Limited, Hong Kong, China<br>Lazada Group<br>Ministry of Manpower<br>Policybazaar.com<br>Schneider Electric Singapore Pte Ltd<br>Tata Communications<br>Tokopedia<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"use-of-mobile\">USE OF MOBILE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AIA Singapore<br>DHL Express (Malaysia) Sdn Bhd<br>FPT Telecom<br>Hang Lung Properties<br>Lenovo<br>MTR Corporation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PT Tokopedia<br>Singapore Airlines<br>TMRW by UOB<br>unifi, Telekom Malaysia<br>UnionBank<br>Vymo<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cx-asia-excellence-awards-2020-\u0e1c-\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27-\u0e25\"><span style=\"text-decoration: underline;\">CX Asia Excellence Awards 2020<\/span> &#8211; \u0e1c\u0e39\u0e49\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0e02\u0e2d\u0e41\u0e2a\u0e14\u0e07\u0e04\u0e27\u0e32\u0e21\u0e22\u0e34\u0e19\u0e14\u0e35\u0e01\u0e31\u0e1a<strong><em>CX Asia Excellence Awards 2020 &#8211; \u0e1c\u0e39\u0e49\u0e0a\u0e19\u0e30\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14!&nbsp;<\/em><\/strong>\u0e43\u0e19\u0e1b\u0e35\u0e19\u0e35\u0e49 \u0e40\u0e23\u0e32\u0e44\u0e14\u0e49<strong>\u0e2a\u0e48\u0e07\u0e1c\u0e25\u0e07\u0e32\u0e19<\/strong>\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14 <strong>238 \u0e0a\u0e34\u0e49\u0e19 \u0e08\u0e32\u0e01 12 \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25 \u0e01\u0e31\u0e1a 102 \u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e17\u0e35\u0e48\u0e40\u0e02\u0e49\u0e32\u0e23\u0e48\u0e27\u0e21<\/strong>&nbsp;!&nbsp;\u0e02\u0e2d\u0e02\u0e2d\u0e1a\u0e04\u0e38\u0e13\u0e04\u0e13\u0e30\u0e01\u0e23\u0e23\u0e21\u0e01\u0e32\u0e23\u0e1c\u0e39\u0e49\u0e17\u0e23\u0e07\u0e04\u0e38\u0e13\u0e27\u0e38\u0e12\u0e34\u0e17\u0e35\u0e48\u0e2a\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e1e\u0e34\u0e08\u0e32\u0e23\u0e13\u0e32\u0e1c\u0e25\u0e07\u0e32\u0e19\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14&nbsp;CX Asia Excellence Awards \u0e08\u0e30\u0e01\u0e25\u0e31\u0e1a\u0e21\u0e32\u0e2d\u0e35\u0e01\u0e04\u0e23\u0e31\u0e49\u0e07\u0e43\u0e19\u0e1b\u0e35 2021 \u0e41\u0e25\u0e30\u0e40\u0e23\u0e32\u0e2b\u0e27\u0e31\u0e07\u0e27\u0e48\u0e32\u0e08\u0e30\u0e40\u0e15\u0e34\u0e1a\u0e42\u0e15\u0e44\u0e1b\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e01\u0e31\u0e1a\u0e04\u0e38\u0e13\u0e15\u0e25\u0e2d\u0e14\u0e40\u0e2a\u0e49\u0e19\u0e17\u0e32\u0e07 \u0e41\u0e15\u0e48\u0e25\u0e48\u0e30\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e21\u0e35\u0e2d\u0e30\u0e44\u0e23\u0e1a\u0e49\u0e32\u0e07\u0e21\u0e32\u0e14\u0e39\u0e01\u0e31\u0e19<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Best Customer Experience Award<\/strong> &#8211; \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25 Best Customer Experience Award \u0e40\u0e09\u0e25\u0e34\u0e21\u0e09\u0e25\u0e2d\u0e07\u0e41\u0e25\u0e30\u0e2a\u0e48\u0e07\u0e40\u0e2a\u0e23\u0e34\u0e21\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e2a\u0e39\u0e07\u0e2a\u0e38\u0e14\u0e17\u0e31\u0e48\u0e27\u0e40\u0e2d\u0e40\u0e0a\u0e35\u0e22 \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e08\u0e30\u0e40\u0e0a\u0e34\u0e14\u0e0a\u0e39\u0e41\u0e25\u0e30\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e07\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e17\u0e35\u0e48\u0e2a\u0e48\u0e07\u0e40\u0e2a\u0e23\u0e34\u0e21\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a end-to-end \u0e17\u0e35\u0e48\u0e22\u0e2d\u0e14\u0e40\u0e22\u0e35\u0e48\u0e22\u0e21\u0e14\u0e49\u0e27\u0e22\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e1b\u0e47\u0e19\u0e2b\u0e31\u0e27\u0e43\u0e08\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e02\u0e2d\u0e07\u0e17\u0e38\u0e01\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23 \u0e1a\u0e38\u0e04\u0e25\u0e32\u0e01\u0e23 \u0e41\u0e25\u0e30\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35<ul><li>TMRW by UOB<\/li><\/ul><\/li><li><strong>Best Customer Experience Team<\/strong> &#8211; \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e21\u0e2d\u0e1a\u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a\u0e01\u0e25\u0e38\u0e48\u0e21\u0e1a\u0e38\u0e04\u0e04\u0e25\u0e17\u0e35\u0e48\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a\u0e42\u0e15\u0e49\u0e15\u0e2d\u0e1a\u0e41\u0e25\u0e30\u0e40\u0e1b\u0e47\u0e19\u0e21\u0e34\u0e15\u0e23\u0e1c\u0e48\u0e32\u0e19\u0e15\u0e31\u0e27\u0e15\u0e48\u0e2d\u0e15\u0e31\u0e27\u0e41\u0e25\u0e30\u0e08\u0e38\u0e14\u0e2a\u0e31\u0e21\u0e1c\u0e31\u0e2a\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e22\u0e2d\u0e14\u0e40\u0e22\u0e35\u0e48\u0e22\u0e21 \u0e19\u0e2d\u0e01\u0e08\u0e32\u0e01\u0e19\u0e35\u0e49 \u0e08\u0e30\u0e04\u0e33\u0e19\u0e36\u0e07\u0e16\u0e36\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e43\u0e19\u0e01\u0e32\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e27\u0e31\u0e12\u0e19\u0e18\u0e23\u0e23\u0e21\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e08\u0e34\u0e15\u0e27\u0e34\u0e0d\u0e0d\u0e32\u0e13\u0e02\u0e2d\u0e07\u0e17\u0e35\u0e21 \u0e04\u0e27\u0e32\u0e21\u0e23\u0e39\u0e49\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e1c\u0e25\u0e34\u0e15\u0e20\u0e31\u0e13\u0e11\u0e4c \u0e41\u0e25\u0e30\u0e41\u0e19\u0e27\u0e17\u0e32\u0e07\u0e1b\u0e0f\u0e34\u0e1a\u0e31\u0e15\u0e34\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 <ul><li>UEM Sunrise<\/li><\/ul><\/li><li><strong>Best Contact Center<\/strong> &#8211; \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e07\u0e41\u0e25\u0e30\u0e2a\u0e48\u0e07\u0e40\u0e2a\u0e23\u0e34\u0e21 Contact Centers \u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49\u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23 \u0e15\u0e31\u0e27\u0e0a\u0e35\u0e49\u0e27\u0e31\u0e14 \u0e41\u0e25\u0e30\u0e41\u0e19\u0e27\u0e04\u0e34\u0e14\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e19\u0e27\u0e31\u0e15\u0e01\u0e23\u0e23\u0e21\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e43\u0e2b\u0e49\u0e01\u0e32\u0e23\u0e2a\u0e19\u0e31\u0e1a\u0e2a\u0e19\u0e38\u0e19\u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e41\u0e01\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e02\u0e2d\u0e07\u0e1e\u0e27\u0e01\u0e40\u0e02\u0e32\u0e14\u0e49\u0e27\u0e22\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e17\u0e35\u0e48\u0e41\u0e02\u0e47\u0e07\u0e41\u0e01\u0e23\u0e48\u0e07 \u0e1c\u0e39\u0e49\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e08\u0e30\u0e1e\u0e34\u0e08\u0e32\u0e23\u0e13\u0e32\u0e01\u0e32\u0e23\u0e2a\u0e48\u0e07\u0e41\u0e15\u0e48\u0e25\u0e30\u0e04\u0e23\u0e31\u0e49\u0e07\u0e42\u0e14\u0e22\u0e1e\u0e34\u0e08\u0e32\u0e23\u0e13\u0e32\u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\u0e2b\u0e25\u0e31\u0e01\u0e17\u0e35\u0e48\u0e1e\u0e34\u0e2a\u0e39\u0e08\u0e19\u0e4c\u0e44\u0e14\u0e49\u0e41\u0e25\u0e30\u0e2b\u0e25\u0e31\u0e01\u0e01\u0e32\u0e23\u0e02\u0e31\u0e49\u0e19\u0e2a\u0e39\u0e07\u0e02\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e17\u0e35\u0e48\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e \u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e04\u0e33\u0e19\u0e36\u0e07\u0e16\u0e36\u0e07\u0e02\u0e19\u0e32\u0e14\u0e02\u0e2d\u0e07\u0e28\u0e39\u0e19\u0e22\u0e4c \u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e20\u0e32\u0e22\u0e43\u0e19\u0e02\u0e2d\u0e07 Contact Center \u0e42\u0e1b\u0e23\u0e41\u0e01\u0e23\u0e21\u0e08\u0e39\u0e07\u0e43\u0e08\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e2a\u0e23\u0e23\u0e04\u0e4c \u0e41\u0e25\u0e30\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14\u0e17\u0e32\u0e07\u0e42\u0e17\u0e23\u0e28\u0e31\u0e1e\u0e17\u0e4c\u0e08\u0e30\u0e16\u0e39\u0e01\u0e19\u0e33\u0e21\u0e32\u0e1e\u0e34\u0e08\u0e32\u0e23\u0e13\u0e32\u0e14\u0e49\u0e27\u0e22<ul><li>DBS Singapore<\/li><\/ul><\/li><li><strong>Best Social Media Experience<\/strong> &#8211; \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e07\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22\u0e40\u0e1b\u0e47\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e40\u0e0a\u0e34\u0e07\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e42\u0e15\u0e49\u0e15\u0e2d\u0e1a\u0e01\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 \u0e01\u0e32\u0e23\u0e21\u0e35\u0e2a\u0e48\u0e27\u0e19\u0e23\u0e48\u0e27\u0e21 \u0e01\u0e32\u0e23\u0e2a\u0e19\u0e31\u0e1a\u0e2a\u0e19\u0e38\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e2a\u0e48\u0e07\u0e40\u0e2a\u0e23\u0e34\u0e21\u0e01\u0e32\u0e23\u0e02\u0e32\u0e22\u0e17\u0e35\u0e48\u0e19\u0e33\u0e44\u0e1b\u0e2a\u0e39\u0e48\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e1a\u0e1a Omni-channel \u0e41\u0e1a\u0e1a end-to-end \u0e17\u0e35\u0e48\u0e23\u0e32\u0e1a\u0e23\u0e37\u0e48\u0e19 . \u0e1c\u0e39\u0e49\u0e1e\u0e34\u0e1e\u0e32\u0e01\u0e29\u0e32\u0e08\u0e30\u0e1e\u0e34\u0e08\u0e32\u0e23\u0e13\u0e32\u0e01\u0e32\u0e23\u0e21\u0e35\u0e2a\u0e48\u0e27\u0e19\u0e23\u0e48\u0e27\u0e21\u0e02\u0e2d\u0e07\u0e1e\u0e27\u0e01\u0e40\u0e02\u0e32\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e04\u0e27\u0e32\u0e21\u0e1e\u0e36\u0e07\u0e1e\u0e2d\u0e43\u0e08\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 \u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e23\u0e39\u0e49\u0e16\u0e36\u0e07\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e2b\u0e23\u0e37\u0e2d\u0e1c\u0e25\u0e34\u0e15\u0e20\u0e31\u0e13\u0e11\u0e4c \u0e41\u0e25\u0e30\u0e04\u0e27\u0e32\u0e21\u0e20\u0e31\u0e01\u0e14\u0e35\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e19\u0e0a\u0e38\u0e21\u0e0a\u0e19\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22 \u0e19\u0e2d\u0e01\u0e08\u0e32\u0e01\u0e19\u0e35\u0e49 \u0e40\u0e27\u0e25\u0e32\u0e15\u0e2d\u0e1a\u0e2a\u0e19\u0e2d\u0e07 \u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e15\u0e19\u0e40\u0e2d\u0e07 \u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e04\u0e27\u0e32\u0e21\u0e23\u0e39\u0e49 \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e41\u0e2d\u0e1b\u0e1e\u0e25\u0e34\u0e40\u0e04\u0e0a\u0e31\u0e19\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22\u0e41\u0e25\u0e30\u0e2a\u0e21\u0e32\u0e23\u0e4c\u0e17\u0e42\u0e1f\u0e19\u0e08\u0e30\u0e16\u0e39\u0e01\u0e19\u0e33\u0e21\u0e32\u0e1e\u0e34\u0e08\u0e32\u0e23\u0e13\u0e32\u0e43\u0e19\u0e1c\u0e25\u0e01\u0e23\u0e30\u0e17\u0e1a\u0e17\u0e32\u0e07\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14 \u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19 \u0e04\u0e27\u0e32\u0e21\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e31\u0e1a\u0e02\u0e19\u0e32\u0e14 \u0e41\u0e25\u0e30\u0e25\u0e31\u0e01\u0e29\u0e13\u0e30\u0e44\u0e27\u0e23\u0e31\u0e2a\u0e02\u0e2d\u0e07\u0e42\u0e1b\u0e23\u0e41\u0e01\u0e23\u0e21\u0e42\u0e0b\u0e40\u0e0a\u0e35\u0e22\u0e25\u0e21\u0e35\u0e40\u0e14\u0e35\u0e22<ul><li>Tokopedia<\/li><\/ul><\/li><li><strong>Best Digital Experience<\/strong> &#8211; \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e21\u0e2d\u0e1a\u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e2a\u0e48\u0e07\u0e21\u0e2d\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e22\u0e2d\u0e14\u0e40\u0e22\u0e35\u0e48\u0e22\u0e21\u0e43\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e14\u0e34\u0e08\u0e34\u0e17\u0e31\u0e25\u0e41\u0e25\u0e30\u0e08\u0e38\u0e14\u0e2a\u0e31\u0e21\u0e1c\u0e31\u0e2a\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25 Best Digital Experience Awards \u0e40\u0e1b\u0e47\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e43\u0e19\u0e01\u0e32\u0e23\u0e41\u0e1a\u0e48\u0e07\u0e1b\u0e31\u0e19\u0e41\u0e19\u0e27\u0e17\u0e32\u0e07\u0e1b\u0e0f\u0e34\u0e1a\u0e31\u0e15\u0e34\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u0e43\u0e19\u0e01\u0e32\u0e23\u0e21\u0e35\u0e2a\u0e48\u0e27\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e1a\u0e1c\u0e39\u0e49\u0e1a\u0e23\u0e34\u0e42\u0e20\u0e04\u0e17\u0e35\u0e48\u0e40\u0e0a\u0e35\u0e48\u0e22\u0e27\u0e0a\u0e32\u0e0d\u0e14\u0e49\u0e32\u0e19\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e1c\u0e48\u0e32\u0e19\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e27\u0e32\u0e07\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e02\u0e2d\u0e07\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e14\u0e34\u0e08\u0e34\u0e17\u0e31\u0e25\u0e02\u0e2d\u0e07\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e14\u0e49\u0e27\u0e22\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14\u0e41\u0e25\u0e30\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e14\u0e34\u0e08\u0e34\u0e17\u0e31\u0e25\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e19\u0e27\u0e31\u0e15\u0e01\u0e23\u0e23\u0e21<ul><li>Singlife<\/li><\/ul><\/li><li><strong>Best Use of CX Technology<\/strong> &#8211; \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e07\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u0e40\u0e1b\u0e47\u0e19\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e2b\u0e25\u0e31\u0e01\u0e43\u0e19\u0e04\u0e27\u0e32\u0e21\u0e21\u0e38\u0e48\u0e07\u0e21\u0e31\u0e48\u0e19\u0e43\u0e19\u0e01\u0e32\u0e23\u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e02\u0e2d\u0e07\u0e23\u0e30\u0e1a\u0e1a\u0e42\u0e14\u0e22\u0e23\u0e27\u0e21 \u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e17\u0e23\u0e31\u0e1e\u0e22\u0e32\u0e01\u0e23 \u0e41\u0e25\u0e30\u0e04\u0e38\u0e13\u0e20\u0e32\u0e1e\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32 \u0e19\u0e2d\u0e01\u0e08\u0e32\u0e01\u0e19\u0e35\u0e49 \u0e01\u0e32\u0e23\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e15\u0e48\u0e2d\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e30\u0e2a\u0e32\u0e19\u0e01\u0e31\u0e19\u0e02\u0e2d\u0e07\u0e40\u0e17\u0e04\u0e42\u0e19\u0e42\u0e25\u0e22\u0e35\u0e40\u0e2b\u0e25\u0e48\u0e32\u0e19\u0e35\u0e49\u0e08\u0e30\u0e16\u0e39\u0e01\u0e19\u0e33\u0e21\u0e32\u0e1e\u0e34\u0e08\u0e32\u0e23\u0e13\u0e32\u0e14\u0e49\u0e27\u0e22<ul><li>Tokopedia<\/li><\/ul><\/li><li><strong>Best Employee Engagement<\/strong> &#8211; \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e07\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e17\u0e35\u0e48\u0e41\u0e2a\u0e14\u0e07\u0e43\u0e2b\u0e49\u0e40\u0e2b\u0e47\u0e19\u0e16\u0e36\u0e07\u0e41\u0e19\u0e27\u0e17\u0e32\u0e07\u0e17\u0e35\u0e48\u0e19\u0e48\u0e32\u0e2a\u0e19\u0e43\u0e08\u0e41\u0e25\u0e30\u0e04\u0e23\u0e2d\u0e1a\u0e04\u0e25\u0e38\u0e21\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u0e43\u0e19\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e01\u0e32\u0e23\u0e21\u0e35\u0e2a\u0e48\u0e27\u0e19\u0e23\u0e48\u0e27\u0e21\u0e02\u0e2d\u0e07\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19 \u0e01\u0e32\u0e23\u0e2a\u0e48\u0e07\u0e08\u0e30\u0e15\u0e49\u0e2d\u0e07\u0e41\u0e2a\u0e14\u0e07\u0e2b\u0e25\u0e31\u0e01\u0e10\u0e32\u0e19\u0e27\u0e48\u0e32\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e02\u0e2d\u0e07\u0e1e\u0e27\u0e01\u0e40\u0e02\u0e32\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e1e\u0e34\u0e2a\u0e39\u0e08\u0e19\u0e4c\u0e41\u0e25\u0e49\u0e27\u0e27\u0e48\u0e32\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e43\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e43\u0e2b\u0e49\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e21\u0e35\u0e2a\u0e31\u0e21\u0e24\u0e17\u0e18\u0e34\u0e1c\u0e25\u0e43\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19\u0e42\u0e14\u0e22\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e40\u0e15\u0e23\u0e35\u0e22\u0e21\u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23\u0e41\u0e25\u0e30\u0e15\u0e31\u0e27\u0e0a\u0e35\u0e49\u0e27\u0e31\u0e14\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e01\u0e32\u0e23\u0e27\u0e31\u0e14 ROI \u0e02\u0e2d\u0e07\u0e1e\u0e27\u0e01\u0e40\u0e02\u0e32<ul><li>DBS Singapore \/ UOB<\/li><\/ul><\/li><li><strong>Best Brand Experience<\/strong> \u2013 \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e07\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e17\u0e35\u0e48\u0e41\u0e2a\u0e14\u0e07\u0e43\u0e2b\u0e49\u0e40\u0e2b\u0e47\u0e19\u0e16\u0e36\u0e07\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14\u0e17\u0e35\u0e48\u0e40\u0e19\u0e49\u0e19\u0e1c\u0e39\u0e49\u0e1a\u0e23\u0e34\u0e42\u0e20\u0e04\u0e40\u0e1b\u0e47\u0e19\u0e28\u0e39\u0e19\u0e22\u0e4c\u0e01\u0e25\u0e32\u0e07\u0e41\u0e25\u0e30\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e2a\u0e23\u0e23\u0e04\u0e4c \u0e0b\u0e36\u0e48\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e19\u0e48\u0e32\u0e40\u0e2b\u0e25\u0e37\u0e2d\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e0b\u0e36\u0e48\u0e07\u0e21\u0e35\u0e2a\u0e48\u0e27\u0e19\u0e17\u0e33\u0e43\u0e2b\u0e49\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e02\u0e2d\u0e07\u0e41\u0e1a\u0e23\u0e19\u0e14\u0e4c\u0e14\u0e35\u0e02\u0e36\u0e49\u0e19<ul><li>Union Bank (Philippine)<\/li><\/ul><\/li><li><strong>Customer Experience Vendor Excellence Award<\/strong> \u2013 \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e21\u0e2d\u0e1a\u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a\u0e1c\u0e39\u0e49\u0e02\u0e32\u0e22\u0e17\u0e38\u0e01\u0e1b\u0e23\u0e30\u0e40\u0e20\u0e17 (\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e0b\u0e2d\u0e1f\u0e15\u0e4c\u0e41\u0e27\u0e23\u0e4c \u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e27\u0e34\u0e08\u0e31\u0e22 \u0e17\u0e35\u0e48\u0e1b\u0e23\u0e36\u0e01\u0e29\u0e32 \u0e2f\u0e25\u0e2f) \u0e17\u0e35\u0e48\u0e44\u0e14\u0e49\u0e0a\u0e48\u0e27\u0e22\u0e40\u0e2b\u0e25\u0e37\u0e2d\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e32\u0e01\u0e43\u0e19\u0e01\u0e32\u0e23\u0e21\u0e2d\u0e1a\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e17\u0e35\u0e48\u0e22\u0e2d\u0e14\u0e40\u0e22\u0e35\u0e48\u0e22\u0e21\u0e41\u0e01\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32<ul><li>Comviva<\/li><\/ul><\/li><li><strong>Best CX Personality<\/strong> \u2013 \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e21\u0e2d\u0e1a\u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a\u0e1c\u0e39\u0e49\u0e40\u0e0a\u0e35\u0e48\u0e22\u0e27\u0e0a\u0e32\u0e0d\u0e14\u0e49\u0e32\u0e19\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e21\u0e35\u0e1a\u0e17\u0e1a\u0e32\u0e17\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e43\u0e19\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e23\u0e2d\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e17\u0e35\u0e48\u0e22\u0e2d\u0e14\u0e40\u0e22\u0e35\u0e48\u0e22\u0e21\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e2a\u0e48\u0e07\u0e21\u0e2d\u0e1a\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e2a\u0e21\u0e48\u0e33\u0e40\u0e2a\u0e21\u0e2d\u0e43\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e15\u0e48\u0e32\u0e07\u0e46 &#8220;\u0e19\u0e33\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32&#8221; \u0e44\u0e1b\u0e2a\u0e39\u0e48\u0e01\u0e32\u0e23\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e43\u0e08\u0e17\u0e31\u0e48\u0e27\u0e17\u0e31\u0e49\u0e07\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17 \u0e2a\u0e48\u0e07\u0e40\u0e2a\u0e23\u0e34\u0e21\u0e01\u0e32\u0e23\u0e21\u0e35\u0e2a\u0e48\u0e27\u0e19\u0e23\u0e48\u0e27\u0e21\u0e02\u0e2d\u0e07\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19 \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e14\u0e33\u0e40\u0e19\u0e34\u0e19\u0e01\u0e32\u0e23 \u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23 CX \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e41\u0e1b\u0e25\u0e07\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e40\u0e1b\u0e47\u0e19\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c\u0e17\u0e32\u0e07\u0e18\u0e38\u0e23\u0e01\u0e34\u0e08\u0e17\u0e35\u0e48\u0e08\u0e31\u0e1a\u0e15\u0e49\u0e2d\u0e07\u0e44\u0e14\u0e49\u0e43\u0e19\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23 \u0e04\u0e38\u0e13\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e2a\u0e19\u0e2d\u0e0a\u0e37\u0e48\u0e2d\u0e1a\u0e38\u0e04\u0e04\u0e25\u0e08\u0e32\u0e01\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13\u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e38\u0e13\u0e2a\u0e21\u0e1a\u0e31\u0e15\u0e34\u0e15\u0e32\u0e21\u0e40\u0e01\u0e13\u0e11\u0e4c\u0e02\u0e49\u0e32\u0e07\u0e15\u0e49\u0e19\u0e44\u0e14\u0e49\u0e2a\u0e39\u0e07\u0e2a\u0e38\u0e14\u0e2a\u0e2d\u0e07\u0e04\u0e19 \u0e40\u0e21\u0e37\u0e48\u0e2d\u0e1b\u0e23\u0e30\u0e01\u0e32\u0e28\u0e41\u0e25\u0e49\u0e27 \u0e1c\u0e39\u0e49\u0e40\u0e02\u0e49\u0e32\u0e23\u0e2d\u0e1a\u0e2a\u0e38\u0e14\u0e17\u0e49\u0e32\u0e22\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u0e08\u0e30\u0e15\u0e49\u0e2d\u0e07\u0e2a\u0e48\u0e07\u0e04\u0e25\u0e34\u0e1b\u0e27\u0e34\u0e14\u0e35\u0e42\u0e2d\u0e2a\u0e31\u0e49\u0e19 \u0e46 \u0e17\u0e35\u0e48\u0e41\u0e2a\u0e14\u0e07\u0e1c\u0e25\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e42\u0e14\u0e14\u0e40\u0e14\u0e48\u0e19\u0e02\u0e2d\u0e07\u0e1c\u0e39\u0e49\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e40\u0e2a\u0e19\u0e2d\u0e0a\u0e37\u0e48\u0e2d\u0e43\u0e19 CX<ul><li>Indosat Ooredoo<\/li><\/ul><\/li><li><strong>Best Omni-Channel Experience<\/strong> \u2013 \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e07\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e02\u0e2d\u0e07\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e43\u0e19\u0e01\u0e32\u0e23\u0e19\u0e33\u0e40\u0e2a\u0e19\u0e2d\u0e01\u0e25\u0e22\u0e38\u0e17\u0e18\u0e4c Omni-channel CX \u0e17\u0e35\u0e48\u0e44\u0e23\u0e49\u0e23\u0e2d\u0e22\u0e15\u0e48\u0e2d \u0e0b\u0e36\u0e48\u0e07\u0e41\u0e2a\u0e14\u0e07\u0e43\u0e2b\u0e49\u0e40\u0e2b\u0e47\u0e19\u0e16\u0e36\u0e07\u0e04\u0e27\u0e32\u0e21\u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e17\u0e35\u0e48\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e40\u0e2a\u0e49\u0e19\u0e17\u0e32\u0e07\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e41\u0e25\u0e30\u0e41\u0e19\u0e27\u0e1b\u0e0f\u0e34\u0e1a\u0e31\u0e15\u0e34\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u0e43\u0e19\u0e01\u0e32\u0e23\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e01\u0e32\u0e23\u0e42\u0e15\u0e49\u0e15\u0e2d\u0e1a\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e43\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23<ul><li>Tokopedia<\/li><\/ul><\/li><li><strong>Best Use of Mobile<\/strong> \u2013 \u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49\u0e21\u0e38\u0e48\u0e07\u0e40\u0e19\u0e49\u0e19\u0e44\u0e1b\u0e17\u0e35\u0e48\u0e42\u0e1b\u0e23\u0e41\u0e01\u0e23\u0e21\u0e17\u0e35\u0e48\u0e40\u0e19\u0e49\u0e19\u0e01\u0e32\u0e23\u0e21\u0e35\u0e2a\u0e48\u0e27\u0e19\u0e23\u0e48\u0e27\u0e21\u0e17\u0e35\u0e48\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e2b\u0e21\u0e32\u0e22\u0e01\u0e31\u0e1a\u0e1c\u0e39\u0e49\u0e1a\u0e23\u0e34\u0e42\u0e20\u0e04\u0e42\u0e14\u0e22\u0e43\u0e0a\u0e49\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e21\u0e37\u0e2d\u0e16\u0e37\u0e2d \u0e1c\u0e39\u0e49\u0e40\u0e02\u0e49\u0e32\u0e1b\u0e23\u0e30\u0e01\u0e27\u0e14\u0e15\u0e49\u0e2d\u0e07\u0e41\u0e2a\u0e14\u0e07\u0e43\u0e2b\u0e49\u0e40\u0e2b\u0e47\u0e19\u0e16\u0e36\u0e07\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e2a\u0e23\u0e23\u0e04\u0e4c\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e21\u0e37\u0e2d\u0e16\u0e37\u0e2d\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e \u0e0b\u0e36\u0e48\u0e07\u0e23\u0e27\u0e21\u0e16\u0e36\u0e07\u0e41\u0e15\u0e48\u0e44\u0e21\u0e48\u0e08\u0e33\u0e01\u0e31\u0e14\u0e40\u0e1e\u0e35\u0e22\u0e07\u0e23\u0e2b\u0e31\u0e2a QR \u0e41\u0e2d\u0e1b \u0e40\u0e01\u0e21 \u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e15\u0e32\u0e21\u0e2a\u0e16\u0e32\u0e19\u0e17\u0e35\u0e48 \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e15\u0e25\u0e32\u0e14\u0e1c\u0e48\u0e32\u0e19\u0e40\u0e27\u0e47\u0e1a\u0e1a\u0e19\u0e21\u0e37\u0e2d\u0e16\u0e37\u0e2d<ul><li>Singtel<\/li><\/ul><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cx-asia-excellence-awards-2019-\u0e1c-\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27-\u0e25\"><span style=\"text-decoration: underline;\">CX Asia Excellence Awards 2019<\/span> &#8211; \u0e1c\u0e39\u0e49\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0e21\u0e35\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e08\u0e32\u0e01\u0e44\u0e17\u0e22\u0e04\u0e27\u0e49\u0e32\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e44\u0e1b \u0e44\u0e21\u0e48\u0e27\u0e48\u0e32\u0e08\u0e30\u0e40\u0e1b\u0e47\u0e19 The 1, \u0e41\u0e25\u0e30 Grab Taxi<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Brand Experience 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: Sunway Pyramid<\/li><li>SILVER: AXA Affin Life Insurance Berhad<\/li><li>BRONZE: Metrobank Card Corporation<\/li><li>HONORARY MENTION: Etiqa Insurance &amp; Takaful<\/li><li>HONORARY MENTION: Hilton<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Social Media Experience 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: HP Inc. CS APJ Care Center<\/li><li>SILVER: HP APJ Quality and Customer Assurance, Infrastructure Transformation<\/li><li>BRONZE: Philippine Savings Bank<\/li><li>HONORARY MENTION: Dell Technologies Services \u2013 Social Media Support<\/li><li>HONORARY MENTION: Ocean Network Express Pte Ltd<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Contact Centre 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: DBS Bank<\/li><li>SILVER: SingTel &amp; NCS<\/li><li>BRONZE: Volkswagen Group Australia<\/li><li>HONORARY MENTION: Advanced Contact Centre Co., Ltd<\/li><li>HONORARY MENTION: Maybank<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Use of CX Technology 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: Ant Financial \u2013 Customer Service &amp; Protection Department<\/li><li>SILVER: The Iyo Bank, Ltd.<\/li><li>BRONZE: Asia Miles Limited<\/li><li>HONORARY MENTION: AirAsia Berhad<\/li><li>HONORARY MENTION: Inchcape Singapore<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Omni-Channel Experience 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: The 1 Central (Limited)<\/li><li>SILVER: Tokopedia<\/li><li>BRONZE: AXA Hong Kong and Macau<\/li><li>HONORARY MENTION: Grab Taxi (Indonesia) Co., Ltd<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>CX Vendor Excellence 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: Accenture Interactive ASEAN<\/li><li>SILVER: Tata Communications International<\/li><li>BRONZE: Freshworks<\/li><li>HONORARY MENTION: Everise<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Use of Mobile 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: Grab Taxi (Thailand) Co., Ltd<\/li><li>SILVER: AsiaHawala and Comviva<\/li><li>BRONZE: DBS Bank (Hong Kong) Limited<\/li><li>HONORARY MENTION: MSIG Insurance (Hong Kong) Limited<\/li><li>HONORARY MENTION: OCTO by CIMB Bank Philippines<\/li><li>HONORARY MENTION: TrueYou<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Customer Experience Team 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: RHB<\/li><li>SILVER: Philippines Savings Bank (PSBank)<\/li><li>BRONZE: DHL Express (Malaysia) Sdn Bhd<\/li><li>HONORARY MENTIONS: Etiqa Insurance &amp; Takaful<\/li><li>HONORARY MENTIONS: UEM Sunrise Berhad<\/li><li>HONORARY MENTIONS: Young Living Malaysia Sdn Bhd<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Employee Engagement 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: DHL Express (Malaysia) Sdn Bhd<\/li><li>SILVER: Celcom Axiata Berhad<\/li><li>BRONZE: DBS Bank<\/li><li>HONORARY MENTION: Philippine Savings Bank<\/li><li>HONORARY MENTION: United Overseas Bank<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best CX Personality 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>WINNER: Adam Geneave, Chief Customer Happiness Officer, Air Asia<\/li><li>CX Rockstar: Asma Binti Muhammad Bakhtiar, Head, Customer Experience Strategy &amp; Transformation, Etiqa Insurance &amp; Takaful<\/li><li>CX Rockstar: Eman Al Suwaidi, Senior Director \u2013 Dubai Model Centre, The General Secretariat of the Executive Council of Dubai<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Digital Experience 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: Philippine Savings Bank<\/li><li>SILVER: AsiaHawala and Comviva<\/li><li>BRONZE: CIMB Bank Berhad<\/li><li>HONORARY MENTION: Daimler South East Asia<\/li><li>HONORARY MENTION: Goibibo<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Best Customer Experience 2019<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>GOLD: Philippine Savings Bank (PSBank)<\/li><li>SILVER: DBS Bank<\/li><li>BRONZE: SingTel &amp; NCS<\/li><li>HONORARY MENTION: Advanced Info. Services (AIS)<\/li><li>HONORARY MENTION: Celcom Axiata Berhad<\/li><li>HONORARY MENTION: CIMB Group Holdings Berhad<\/li><li>HONORARY MENTION: The Iyo Bank, Ltd.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"cx-asia-excellence-awards-2018-\u0e1c-\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27-\u0e25\"><span style=\"text-decoration: underline;\">CX Asia Excellence Awards 2018<\/span> &#8211; \u0e1c\u0e39\u0e49\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-digital-experience\"><u>BEST DIGITAL EXPERIENCE<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>Alliance Bank Malaysia Berhad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:<\/strong>&nbsp;Ministry of Manpower<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:<\/strong>&nbsp;DBS Bank Ltd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Dialog Axiata Plc<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention<\/strong>: Far EasTone Telecommunications<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"cx-vendor-excellence\"><u>CX VENDOR EXCELLENCE<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>Accenture Interactive Singapore<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:&nbsp;<\/strong>SPARC International Pte Ltd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:&nbsp;<\/strong>Tech Mahindra Business Process Services<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Concentrix<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Everise<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-use-of-cem-technology\"><u>BEST USE OF CEM TECHNOLOGY<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>AXA Hong Kong<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:<\/strong>&nbsp;Tenaga Nasional Berhad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:&nbsp;<\/strong>Hyperlab<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>DHL Express Singapore<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-omni-channel-experience\"><u>BEST OMNI-CHANNEL EXPERIENCE<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>Alliance Bank Malaysia Berhad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:&nbsp;<\/strong>Maybank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:&nbsp;<\/strong>Concentrix<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Globe Telecom<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Kanmo Retail Group &amp; SmartOSC<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-brand-experience\"><u>BEST BRAND EXPERIENCE<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>Maybank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:&nbsp;<\/strong>Ocean Network Express Pte Ltd&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:&nbsp;<\/strong>AXA Affin General Insurance Berhad<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-social-media-strategy\"><u>BEST SOCIAL MEDIA STRATEGY<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>Celcom Axiata Berhad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:&nbsp;<\/strong>HP Customer Support APJ Care Center<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:&nbsp;<\/strong>Philippine Savings Bank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>HDFC Bank Limited<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-use-of-mobile\"><u>BEST USE OF MOBILE<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>Hong Kong Tourism Board<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:&nbsp;<\/strong>Australia Post<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:&nbsp;<\/strong>Philippine Savings Bank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Celcom Axiata Berhad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Coca-Cola Japan Company<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-contact-centre\"><u>BEST CONTACT CENTRE<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>HP Customer Support APJ Care Center<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:&nbsp;<\/strong>DBS Bank Ltd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:<\/strong>&nbsp;Celcom Axiata Berhad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>DHL Express Bangladesh<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>National Environment Agency<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-employee-engagement\"><u>BEST EMPLOYEE ENGAGEMENT<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>DBS Bank Ltd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:&nbsp;<\/strong>HP Customer Support APJ Care Center<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:<\/strong>&nbsp;RHB Bank Berhad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Alexander Mann Solutions<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>HSBC Electronic Data Processing (M) Sdn Bhd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>PT Angkasa Pura I (Persero)<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-customer-experience-team\"><u>BEST CUSTOMER EXPERIENCE TEAM<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>Ministry of Manpower<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:&nbsp;<\/strong>Philippine Savings Bank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:&nbsp;<\/strong>Intuit Singapore<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Ayudhaya Capital Services Krungsi<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>NTUC Club<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Orchard Turn Developments Pte Ltd<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-customer-experience-award\"><u>BEST CUSTOMER EXPERIENCE AWARD<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gold:&nbsp;<\/strong>Orchard Turn Developments Pte Ltd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Silver:&nbsp;<\/strong>Philippine Savings Bank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bronze:&nbsp;<\/strong>Ministry of Manpower<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:<\/strong>&nbsp;FWD Singapore Pte Ltd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:&nbsp;<\/strong>Mumbai International Airport<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Honorary Mention:<\/strong>&nbsp;NCS Pte Ltd<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"best-cx-personality\"><u>BEST CX PERSONALITY<\/u><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WINNER:&nbsp;<\/strong>Mary Felicia Sim, Orchard Turn Developments Pte Ltd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CX Rockstar:<\/strong>&nbsp;Zatina Zakaria, Etiqa Insurance &amp; Takaful<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CX Rockstar:<\/strong>&nbsp;Michelle Liew, RHB Bank Berhad<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"cx-asia-excellence-awards-2017-\u0e1c-\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27-\u0e25\"><span style=\"text-decoration: underline;\">CX Asia Excellence Awards 2017<\/span> &#8211; \u0e1c\u0e39\u0e49\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">BEST DIGITAL EXPERIENCE<br><strong>Gold:&nbsp;<\/strong>CIMB<br><strong>Silver:<\/strong>&nbsp;Mahindra Comviva and Econet Wireless<br><strong>Bronze:<\/strong>&nbsp;DBS Bank Ltd<br><strong>Honorary Mention<\/strong>: Singtel<br><strong>Honorary Mention:&nbsp;<\/strong>Siam Commercial Bank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CX VENDOR EXCELLENCE<br><strong>Gold:&nbsp;<\/strong>DSI Academy<br><strong>Silver:&nbsp;<\/strong>Accenture Interactive<br><strong>Bronze:&nbsp;<\/strong>Jirnexu<br><strong>Bronze:&nbsp;<\/strong>Terragni Consulting<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST USE OF CEM TECHNOLOGY<br><strong>Gold:&nbsp;<\/strong>Hong Leong Bank Berhad<br><strong>Silver:<\/strong>&nbsp;Singtel<br><strong>Bronze:&nbsp;<\/strong>Volkswagen Group Australia<br><strong>Honorary Mention:&nbsp;<\/strong>SMART Communications<br><strong>Honorary Mention:&nbsp;<\/strong>Johnson &amp; Johnson Medical Asia Pacific<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST OMNI-CHANNEL EXPERIENCE<br><strong>Gold:&nbsp;<\/strong>Singtel<br><strong>Silver:&nbsp;<\/strong>Sino Club<br><strong>Bronze:&nbsp;<\/strong>DBS Bank Ltd<br><strong>Honorary Mention:&nbsp;<\/strong>Maybank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST BRAND EXPERIENCE<br><strong>Gold:&nbsp;<\/strong>Siam Commercial Bank<br><strong>Silver:&nbsp;<\/strong>Himawari Life Insurance<br><strong>Bronze:&nbsp;<\/strong>Shiseido Travel Retail Asia Pacific<br><strong>Honorary Mention:&nbsp;<\/strong>Maybank<br><strong>Honorary Mention:&nbsp;<\/strong>DBS Bank Ltd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST SOCIAL MEDIA STRATEGY<br><strong>Gold:&nbsp;<\/strong>HP Customer Support APJ Care Center<br><strong>Silver:&nbsp;<\/strong>Maybank<br><strong>Bronze:&nbsp;<\/strong>DBS Bank Ltd<br><strong>Honorary Mention:&nbsp;<\/strong>Philippine Savings Bank<br><strong>Honorary Mention:&nbsp;<\/strong>Ooredoo Myanmar<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST USE OF MOBILE<br><strong>Gold:&nbsp;<\/strong>Mahindra Comviva and Econet Wireless<br><strong>Silver:&nbsp;<\/strong>DBS Bank Ltd<br><strong>Bronze:&nbsp;<\/strong>AXA Hong Kong<br><strong>Honorary Mention:&nbsp;<\/strong>Sun Life Financial<br><strong>Honorary Mention:&nbsp;<\/strong>Singtel<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST CONTACT CENTRE<br><strong>Gold:&nbsp;<\/strong>Singtel<br><strong>Silver:&nbsp;<\/strong>DBS Bank Ltd<br><strong>Bronze:&nbsp;<\/strong>Maybank<br><strong>Honorary Mention:&nbsp;<\/strong>CIMB<br><strong>Honorary Mention:&nbsp;<\/strong>AIA Berhad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST EMPLOYEE ENGAGEMENT<br><strong>Gold:&nbsp;<\/strong>SP Group<br><strong>Silver:&nbsp;<\/strong>DBS Bank Ltd<br><strong>Bronze:&nbsp;<\/strong>OCBC Bank &#8211; Business Banking Commercial Service Centre<br><strong>Honorary Mention:&nbsp;<\/strong>CIMB Thai Bank<br><strong>Honorary Mention:&nbsp;<\/strong>Dhiraagu<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST CUSTOMER EXPERIENCE TEAM<br><strong>Gold:&nbsp;<\/strong>Orchard Turn Developments Pte Ltd<br><strong>Silver:&nbsp;<\/strong>Singtel<br><strong>Bronze:&nbsp;<\/strong>Philippine Savings Bank<br><strong>Honorary Mention:&nbsp;<\/strong>IndusInd Bank<br><strong>Honorary Mention:&nbsp;<\/strong>VFS Global<br><strong>Honorary Mention:&nbsp;<\/strong>Volkswagen Group Australia<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST CUSTOMER EXPERIENCE AWARD<br><strong>Gold:&nbsp;<\/strong>DBS Bank Ltd<br><strong>Silver:&nbsp;<\/strong>Central Provident Fund Board<br><strong>Bronze:&nbsp;<\/strong>Philippine Savings Bank<br><strong>Honorary Mention:<\/strong>&nbsp;CIMB<br><strong>Honorary Mention:<\/strong>&nbsp;Orchard Turn Developments Pte Ltd<br><strong>Honorary Mention:&nbsp;<\/strong>Ping An Group<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST CX PERSONALITY<br><strong>Winner:<\/strong>&nbsp;Dr. Yew&nbsp;Ker Ling, Vice President, Group Centre of Operational Excellence, Singtel Group<br><strong>CX Rockstar:&nbsp;<\/strong>Mary Felicia Sim, Head, Service Quality Management, Orchard Turn Developments<br><strong>CX Rockstar:<\/strong>&nbsp;Dr. Piyawat George, Senior Vice President, CIMB Thai Bank<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"cx-asia-excellence-awards-2016-\u0e1c-\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27-\u0e25\"><span style=\"text-decoration: underline;\">CX Asia Excellence Awards 2016<\/span> &#8211; \u0e1c\u0e39\u0e49\u0e0a\u0e19\u0e30\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best Customer Experience Award&nbsp;<\/strong><br><strong>Winner<\/strong>:&nbsp;OCBC Bank&nbsp;<br><strong>Winner:<\/strong>&nbsp;Singtel<br><strong>1st Runner-up<\/strong>:&nbsp;Singapore Post Limited&nbsp;<br><strong>2nd Runner-up<\/strong>:&nbsp;Philippine Savings Bank&nbsp;(PSBank)&nbsp;<br><strong>Honorary Mention<\/strong>:&nbsp;Ping&#8217;an Group<br><strong>Honorary Mention<\/strong>: DBS Bank Singapore &nbsp;<br><strong>Honorary Mention<\/strong>: MEASAT Broadcast Network Systems&nbsp;Sdn Bhd<br><strong>Honorary Mention<\/strong>:&nbsp;ZALORA<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best Customer Experience Team&nbsp;<\/strong><br><strong>Winner<\/strong>:&nbsp;Orchard Turn Developments Pte Ltd&nbsp;<br><strong>1st Runner-up<\/strong>:&nbsp;Marina Bay Sands Pte Ltd&nbsp;<br><strong>2nd Runner-up<\/strong>:&nbsp;OCBC Bank<br><strong>Honorary Mention<\/strong>:&nbsp;Philippine Savings Bank (PSBank)&nbsp;<br><strong>Honorary Mention<\/strong>:&nbsp;Singapore Post Limited&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best Contact Centre&nbsp;<\/strong><br><strong>Winner<\/strong>:&nbsp;Singtel<br><strong>1st Runner-up<\/strong>&nbsp;:&nbsp;DBS Bank Hong Kong &amp; DBS Bank Singapore &nbsp;<br><strong>2nd Runner-up<\/strong>:&nbsp;ZALORA<br><strong>2nd Runner-up<\/strong>:&nbsp;SP Services Ltd<br><strong>2nd Runner-up<\/strong>:&nbsp;Australia and New Zealand Banking Group Limited&nbsp;&#8212;&nbsp;Singapore<br><strong>Honorary Mention<\/strong>:&nbsp;Viettel Group Vietnam<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best Social Media Strategy&nbsp;<\/strong><br><strong>Winner<\/strong>:&nbsp;HP Customer Support APJ Contact Center&nbsp;<br><strong>1st Runner-up<\/strong>:&nbsp;DBS Bank Singapore<br><strong>2nd Runner-up<\/strong>:&nbsp;Dell Technologies&nbsp;<br><strong>Honorary Mention<\/strong>:&nbsp;Berjaya Starbucks Coffee Company Sdn Bhd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best Digital Experience&nbsp;<\/strong><br><strong>Winner<\/strong>:&nbsp;ZALORA<br><strong>1st Runner-up<\/strong>:&nbsp;DBS Bank Hong Kong&nbsp;&nbsp;<br><strong>1st Runner-up<\/strong>:&nbsp;DBS Bank Singapore<br><strong>2nd Runner-up<\/strong>:&nbsp;Dialog Axiata PLC&nbsp;<br><strong>Honorary Mention<\/strong>:&nbsp;PwC China\/Hong Kong&nbsp;<br><strong>Honorary Mention<\/strong>:&nbsp;OCBC Bank<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best use of CEM Technology&nbsp;<\/strong><br><strong>Winner<\/strong>:&nbsp;Singtel&nbsp;<br><strong>1st Runner-up<\/strong>:&nbsp;EdgeVerve Systems Limited (an Infosys company)&nbsp;<br><strong>2nd Runner-up<\/strong>:&nbsp;Potentiate Sdn Bhd<br><strong>2nd Runner-up<\/strong>:&nbsp;ZALORA<br><strong>Honorary Mention<\/strong>:&nbsp;DBS Bank Singapore&nbsp;<br><strong>Honorary Mention<\/strong>:&nbsp;Dialog Axiata PLC<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best Employee Engagement<\/strong><br><strong>Winner<\/strong>:\u00a0DBS Bank Singapore\u00a0<br><strong>1st Runner up<\/strong>:\u00a0Singtel<br><strong>2nd Runner up<\/strong>:\u00a0Measat Broadcast Network Systems Sdn Bhd<br><strong>Honorary Mention<\/strong>:\u00a0Berjaya Starbucks Coffee Company Sdn Bhd\u00a0<br><strong>Honorary Mention<\/strong>:\u00a0Dialog Axiata PLC<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u0e2d\u0e07\u0e04-\u0e01\u0e23\u0e44\u0e17\u0e22\u0e17-\u0e40\u0e04\u0e22\u0e44\u0e14-\u0e23-\u0e1a\u0e23\u0e32\u0e07\u0e27-\u0e25\u0e19\">\u0e2d\u0e07\u0e04\u0e4c\u0e01\u0e23\u0e44\u0e17\u0e22\u0e17\u0e35\u0e48\u0e40\u0e04\u0e22\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e23\u0e32\u0e07\u0e27\u0e31\u0e25\u0e19\u0e35\u0e49<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The 1: Best Omni-Channel Experience 2019 (Gold) ,2021 (Gold)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TMRW by UOB: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Best Customer Experience 2020 (Gold)<\/li><li>Best Brand Experience 2020 (Silver)<\/li><li>Best Customer Experience 2021 (HONORARY MENTION)<\/li><li>Best Brand Experience 2021 (Silver)<\/li><li>Best Digital Experience 2021 (Bronze)<\/li><li>Best Use of Mobile 2021 (Bronze)<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bumrungrad: Best Social Media Experience 2021 (Bronze)<br>Anantara Vacation Club: 2021 (HONORARY MENTION)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">True You: Best Use of Mobile 2019 (HONORARY MENTION)<br>AIS &#8211; Advanced Info Services Plc<a href=\"https:\/\/www.linkedin.com\/company\/advanced-info-service-plc\/\">.<\/a>: Best Customer Experience 2019 (HONORARY MENTION)<br>SCB \u2013 Siam Commercial Bank: BEST DIGITAL EXPERIENCE 2017 (HONORARY MENTION)<br>Krungsri\u00a0Consumer: Best Customer Experience Team 2018 (HONORARY MENTION)<br>Allianz Ayudhya: Best Social Media Experience 2020 (HONORARY MENTION)<br><\/p>\n<div style='text-align:right' class='yasr-auto-insert-visitor'><!--Yasr Visitor Votes Shortcode--><div id='yasr_visitor_votes_5699df1d35979' class='yasr-visitor-votes'><div id='yasr-vv-second-row-container-5699df1d35979'\r\n                                        class='yasr-vv-second-row-container'><div id='yasr-visitor-votes-rater-5699df1d35979'\r\n                                      class='yasr-rater-stars-vv'\r\n                                      data-rater-postid='16527'\r\n                                      data-rating='4'\r\n                                      data-rater-starsize='32'\r\n                                      data-rater-readonly='false'\r\n                                      data-rater-nonce='3feeabcaee'\r\n                                      data-issingular='false'\r\n                                    ><\/div><div class=\"yasr-vv-stats-text-container\" id=\"yasr-vv-stats-text-container-5699df1d35979\"><span id=\"yasr-vv-text-container-5699df1d35979\" class=\"yasr-vv-text-container\">[Total: <span id=\"yasr-vv-votes-number-container-5699df1d35979\">3<\/span>  Average: <span id=\"yasr-vv-average-container-5699df1d35979\">4<\/span>]<\/span><\/div><div id='yasr-vv-loader-5699df1d35979' 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